At Kitchen-Plus, we stand behind the quality of our products, and customer satisfaction is our number one priority. If you are not completely satisfied with your Kitchen-Plus order, you may return the product(s) for a full refund or replacement.

Return Instructions:

If you are not satisfied with an item you have purchased, you may return the item within 15 days from the date of shipment. Here are the basic steps:

1. Contact a Customer Service Specialist by calling 1-866-746-1706 to obtain a Return Authorization (RTA) code.

2. Repack the product in its original carton with all packing material. All products must be returned in like-new condition, in original packaging (whenever possible), and with your original packing slip to ensure full credit.

3. On the outside of the package you are returning, print the return shipping address supplied to you by the Customer Service Specialist and the RTA code; do not include any other markings or text on the package. Ship your return prepaid by a carrier that offers package tracking, such as U.S. Postal service registered mail, United Parcel Service (UPS), or Federal Express. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

4. You can expect a refund in the same form of payment that was used to purchase the product(s), or a product replacement within 30 days of our receipt of your return shipment. You will be refunded the shipping cost if the return is a result of a manufacturing defect or shipping error on our end. In either case, no restocking fee applies.